We will offer a refund or exchange for items that are faulty or don’t match the description. For a change of mind return, an exchange or a store credit for the item’s value is available. Items must be returned within 30 days unless being claimed for warranty. Restocking fees may apply*. Special ordered/back-ordered products are not eligible for returns unless faulty. Before returning, please ensure the items are in their original condition.
Read the full returns policy here
Place the item back into the original package, with all tags and accessories. Item must be in original condition.
Do NOT attach anything to the original product package. This may invalidate your return.
Place the item AND the receipt back into the box your items were posted in or any other secure packaging.
Print a returns label online, attach the label to the package and mail it back to BikeSupply.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose, or is different from its description or sample, then you may be eligible for a refund, exchange, or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.
Your return must be received with all original packaging intact and must be fit for resale. We understand that clothing may need to be fitted, however, goods must be returned in an unused condition and with all tags and packaging intact. Scuff marks, sticky tape on the packaging, etc, may result in the return not being processed.
In the event your return does not meet our returns policy, we will notify you. At which point, you will have the option of collecting the item from our warehouse, or we can ship it to you at a $25.00 charge. Items will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.
Use of the pre-paid return label is for your convenience only. The cost of return shipping will be deducted from your credit or refund. We reserve the right to charge a restocking fee or refuse any return requests. For defective parts or parts sent in error, return shipping charges will be refunded in full.
We try our best to ensure correct items are sent to the customers. In rare cases where a product that does not accurately match the description or the name has been dispatched, it is the customer's duty to check if the part they received is correct and fits their bike as shown on the description on the packaging. If the product has been fitted without due care, the customer may not be eligible for a return.
Change of mind returns will be reviewed and processed on a case-by-case basis. Change of mind returns will only be accepted if the item is in a new, resellable condition^(Please see below regarding what is a resellable condition). Therefore, it is important that you contact us before sending the item for return. A store credit excluding shipping** will only be available for change of mind returns.
By default:
For items that have been backordered or special ordered:
For all other items:
^ Resellable Condition is defined as the item being returned to us without marks or damage to either the item or item's packaging. The item must be received in the original condition as to when it was dispatched from us. Items must not be removed from any sealed type packaging, including plastic and or cardboard. Items must be in the same box and not show any signs of use or fitment. If the item is not in resellable condition and refund, exchange or credit may be refused.
* Period is dated from the date of purchase. We must have received the item within the given period.
** Shipping is non-refundable unless otherwise stated. In addition, the actual cost to ship the item will be deducted from any credit amount if the item has been shipped under our free shipping offer The amount deducted will range from a minimum of $7.50 and up to a maximum of $40.00. Please contact us prior to returning the item if you would like to confirm the amount that may be deducted from any potential credit.
If you wish to return your helmet you must notify us within 7 days of receiving the product. Helmets will be returned at customers' expense.
The helmet must be unused with no marks and returned in the original packaging. Helmet boxes must be returned securely wrapped or boxed. Do not apply postage labels or tape directly to the helmet box. Unwrapped helmet boxes that have been damaged in the post or had tape or stickers attached will not be accepted.
Please note change of mind returns will be processed as store credit only.
To keep costs down, we do not have the facilities to try on the helmets in store.
When possible, we provide fitment information on a number of parts. If you are unsure regarding an item fitment please call or email prior. While we will do our best to help you get the correct part please do not assume we will identify parts that you have purchased that may not fit. It is the customer's responsibility to check fitment before attempting to fit the item or modify it in any way, we are not responsible for any costs incurred and cannot accept modify or painted parts as a return.
Warranties do not cover changes to the physical appearance or color of the leather or nylon, rips, scratches, tears, cracks, wrinkles, or other damage caused by normal wear and tear, accident, abuse, improper installation, or improper care or cleaning.
Some items have special warranties and return conditions from the manufacturer. These policies are to ensure the best possible experience in the event you purchase an item and have issues with that item. If your item falls under one of the following categories we will require you to contact us to resolve your issue or process your return.
Physical appearance: Unless otherwise stated warranties do not cover changes to the physical appearance or colour of the chrome, leather or nylon, rips, scratches, tears, cracks, wrinkles, or other damage caused by normal wear and tear, accident, abuse, improper installation, improper care or cleaning. All items are inspected carefully to ensure the products are free of damage and comply with our product standards prior to dispatch. Defects to appearances (including chrome) must be reported within 2 days of receiving the product or otherwise they will not be covered under warranty. Once the item has been installed appearance defects unless reported prior will not be covered. Furthermore, damage caused by general use, weather, and unsuitable environmental exposure will not be covered under warranty.
Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging, or return shipping by the customer, will not be eligible for exchange, refund, or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing.
Electrical Items: Once opened, electrical items cannot be returned, except in the case of a manufacturing defect. In some cases, the manufacturer may require the item to be sent back directly for inspection before replacing or repairing the item if it is covered under their warranty policy.
