Need a question answered? Contact Us if you can’t find the answer you are looking for below.
If you have not yet received a dispatch notification email, we are most likely waiting for the shipment of your order to come in and for us to dispatch. Additionally, it will take longer to fulfill your order if you have ordered an item in backorder. If you have received the dispatch email, please allow 10 days for the parcel to be delivered. If your parcel has not been delivered within the mentioned time frame or it has been an unreasonable amount of time since you have placed the order, please contact us so that we can investigate your case. You can check the progress of your order on the "My Account" on our website.
When your order has been processed, an email from Australia Post will be sent to you with the parcel details and tracking number within it. You can also track your order on the "My Account" page of our website once you log in. If you are experiencing any difficulties or issues with the tracking of your order, please contact us.
You can contact us by sending an email to sales@bikesupply.com.au or sending us a message on our facebook page or chat/message us using the BikeSupply Live Chat feature located at the bottom right corner of our website. Our contact hours are between 8:30am - 5pm Monday to Friday.
Absolutely. If you have purchased the wrong part or simply changed your mind about a purchase, you may be eligible for a return. Read our returns policy on the returns page on our website (https://www.bikesupply.com.au/returns) to check if you are eligible. If you would like to make a return and are eligible, please contact us and we will guide you through the process.
We will do our best to efficiently and safely package your item so that it arrives undamaged. For your and our protection, all items are sent requiring a signature on delivery. It is the customer's responsibility to properly inspect the item for damage prior to signing and accepting the delivery, if any damage is suspected then refuse to sign and notify us. On opening, if any damage is found on the item then you are required to notify us within 5 days of receiving the delivery. If we are not notified within 5 days of you receiving the delivery we will be unable to process a claim. Once the item has been installed or used any defect or damage to the item will not be covered.
At BikeSupply Australia, we try our best to ensure that the order is completed correctly before sending. If your parcel has arrived and an item is missing from your order, this may be because the missing item is a backorder item which will be sent at a later date once it becomes available. However, if the missing item is not in backorder, a human error may have occurred. If this is the case, please contact us and we will investigate your case.
With Paypal Express Checkout, you can make secure, fast and easy online payments every time you shop online.
PayPal Features:
No need to enter your financial information each time you make a purchase online.
Your personal financial information is never shared with a merchant or seller because PayPal verifies the transaction.
Your private information is encrypted using PayPal’s award-winning technology.
PayPal is FREE for buyers.
PayPal Steps:
During checkout, click the “Pay With Paypal” button.
You will be transferred to the PayPal website.
Log into your PayPal account, or sign up for a new account.
Approve the transaction.
You will be returned to the BikeSupply website.
Your payment will not be processed until you complete your order at the BikeSupply website.
PayPal Restrictions:
We only ship to verified PayPal addresses.
Read more at www.paypal.com
Free Ground Shipping only applies to order shipping to Australian address only
Express air freight is available for an additional charge
Delivery is based on availability of parts. Please allow 5 to 10 working days (not including Saturday or Sunday) for delivery of orders.
